Customer Success Manager

Company Description

BluePage Software LTD is a leading technology company in Nigeria, specializing in custom software development, startup solutions, and consultancy services. We are committed to empowering businesses by transforming ideas into reality through innovative software solutions. With a growing portfolio that includes the OnTrack Business App and AltaServers, we continue to make a significant impact in the tech ecosystem.

Join our dynamic team and be part of a forward-thinking company dedicated to delivering top-notch software solutions and exceptional customer experiences.

Job Description

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a key player in ensuring customer satisfaction and retention, you will work closely with our clients to maximize the value they derive from our products and services. You will act as a trusted advisor, guiding customers through their journey with BluePage Software and ensuring their long-term success.

Responsibilities

• Develop and nurture strong relationships with clients, ensuring their needs are met.
• Assist customers with onboarding and provide guidance on how to use our software effectively.
• Proactively engage with customers via email, chat, phone calls, and demo presentations.
• Address customer inquiries, troubleshoot issues, and escalate concerns when necessary.
• Monitor customer engagement and adoption, providing recommendations for improvements.
• Gather feedback from clients to help enhance our products and services.
• Collaborate with internal teams to improve the customer experience and resolve technical challenges.
• Maintain a deep understanding of our products and industry trends to better assist clients.

Requirements

• Fluent in English (both written and spoken) with strong communication skills.
• Proven experience as a Customer Success Manager or in a similar customer-facing role.
• Comfortable conducting live demonstrations and client calls.
• Strong problem-solving skills with the ability to handle customer concerns effectively.
• Experience with customer support platforms such as Intercom, Zendesk, or similar tools is a plus.
• High level of accuracy, attention to detail, and a customer-centric mindset.
• Ability to work independently as well as part of a collaborative team.

Benefits

• Competitive salary
• Professional growth and in-house training
• Supportive and innovative work environment
• Flexible and approachable management
• No dress code—work comfortably!